Rob Bradshaw
Director, Gate OneRob is a Director at Gate One and a Trustee for St Mungo’s, a leading homeless charity. He began his career in local government before moving into consulting, working for two of the ‘big four’ firms and joining Gate One in 2019. Rob has over 15 years’ experience delivering complex transformation programmes across local government, social care (adult /children’s) healthcare and central government.
Rob is passionate about making public services work better for people who rely on them the most and those that are most vulnerable. He thrives working with clients in integrated teams to solve problems and deliver meaningful change. Rob’s particular areas of expertise involve working across systems to align services, operating model design and implementation, customer experience and digital. His recent projects include developing a new customer operating model for a County Council and redesigning sexual violence services for victims across London
My Speaker Sessions
Thursday 20 March 2025
Sponsored session by GateOne
The CX Factor
As citizens and communities increasingly interact with brands as consumers, their expectations continue to rise. How can local authorities keep up, and should they? Our panel will bring together Sophie Evans, Director of Customer Delivery at the Royal Borough of Kensington and a Partner from Gate One to explore how local authorities are enhancing customer experience for their citizens and communities. We'll delve into what local authorities can learn from the private sector to meet and exceed these growing expectations, including low cost, high impact strategies that can make a significant difference.
